The idea

“Hey r/SaaS, I had some time and built a simple tool for comparing help desk platforms: https://helpdeskpicker.com/ It’s called HelpDesk Picker. The basic idea: a SaaS founder, support lead, or ops person can answer a few questions - team size, use case, budget, priorities - and get a shortlist of help desk tools that might fit. Right now it includes platforms like Zendesk, Freshdesk, Intercom, Help Scout, HubSpot Service Hub, Gorgias, Jira Service Management, Front, and others. Why I built it: When SaaS teams choose a help desk, they usually compare obvious things like pricing and features. But in reality, the decision also depends on things like: how fast the team is growing; whether support is mostly email, chat, or omnichannel; how important automation/AI is; how painful switching from the current tool will be; whether the platform fits sales/customer success workflows too. Most comparison content I found felt either too shallow or too vendor-driven. Would love feedback from SaaS folks: Would you use something like this before booking demos? What filters or criteria should I add? Should I add a “migration difficulty” score for switching from one tool to another? Open to brutal feedback. I built this quickly, so I know there’s room to improve.”